Practice Support Team

Practice Management

Mr Nick Turner (m)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mrs Carol Boyall (f)

Finance Manager

Carol makes sure the financial side of the business runs smoothly.  Carol can be contacted on 01526 869809 on Mondays, Tuesdays and Thursdays between 08:30 – 15:30.

Reception

Billinghay Medical Practice Reception is a very busy and organised place to work, run by 6 ladies with different backgrounds, skill sets and personalities.  All working different hours to come together to make an excellent team with only ONE aim, to strive to give our patients the time and care they require.

No day is the same and brings different challenges for our team.  We have a robust rota giving the team specific jobs to ensure all duties are completed as smoothly as possible, whilst adhering to all standard operating procedures which are in place to protect both the staff and patients.

The three main areas of work:

Front desk is the main receptionist the patient will deal with on the day.  They will answer the telephones and make appointments, also deal with all manner of queries the patient brings and signpost to the correct department.  They will invite patients to be seen in the correct clinics and deal with the clinicians on their queries and organise ambulances in emergencies and endeavour to keep clinics running smoothly.

Admin desk is where all the paperwork is processed.  Ensuring all letters are attached to the correct patient records and sent for processing.  New patients are registered on to the system in a timely manner.

Back desk is where the coding of letters processed by the admin desk is done and then sent on to correct department for further input.  New patient records are summarised on to the computer system.  Clinics are added to the system ensuring we have enough clinics and staff to run each day.

Each desk has it separate challenges but all are vital to the running of the surgery.

Mrs Vicky Howseman (f)

Reception Manager

Mrs Karen Banks (f)

Mrs Lorraine Dring (f)

Mrs Gerry Groves (f)

Mrs Hannah Wilkins (f)

Mrs Alison Laws (f)

Secretaries

The role of the secretary at Billinghay Medical Practice is to ensure the office runs smoothly in order to provide the best possible service for our patients.

We provide all aspects of secretarial work as required by our colleagues which includes (but not limited to):

• Typing referral letters (both NHS & private)
• Generating the paperwork needed so that a patient can book their own NHS appointments
• Take telephone calls from patients and other health providers
• Recording minutes of team meetings
• Ensure patient records are copied appropriately as and when asked for by patients, solicitors and insurance companies
• Prepare medical reports.
• We liaise with other health professionals outside of the surgery on a daily basis to help with patient queries, chase appointments and for general support.

In addition, we work closely with our colleagues to help move the surgery forward and keep up to date with change while providing a positive, caring high standard to our patients.

We also organise the staff social events and take part in charitable events held at the surgery.

If you have a problem with a hospital referral contact Gill or Gerry on 01526 869805.  If they are unavailable, please leave them a message and they will return your call as soon as they are able.

Mrs Gill Abraham (f)

Mrs Gerry Groves (f)