Change of telephone supplier

Posted on July 13th, 2026

Dear all patients,

We share with you today that on Tuesday 21^st July 2026, we will be swapping our phone supplier for the Practice.

As part of our NHS contract, we are contractually obliged to have a telephone provider from the approved NHS phone supplier list, unfortunately, even though our phone supplier is excellent, they are not on the approved list. We have been with Telecom Care for over 15 years and are beyond grateful for their help and support over this time.

Unfortunately for us, our commissioners the Lincolnshire ICB wrote to us last year to state we now had to change phone suppliers to meet the terms and conditions of our NHS contract.

After a lot of research and discussion we have decided to change to CheckComm.

The change of telephone supplier is due to take place on 21^st July 2026 and we are informed there should be no down time with the phones. We are currently working really hard with CheckComm to ensure this transition is as smooth as possible. Should there be any technically issues during the transition, we thank you in advance for your understanding and patience.

Our phone number is not changing, and neither are the options when you call up, so we hope as our patients you don’t notice much of a change.

Thank you for bearing with us while we go through this transition.

Kind regards,

Dr Passfield and Dr Raja